Lost Package Policy

📦 Lost Package Policy

At Beauty Zone Nail Supply, we take every step to ensure your order is delivered safely. The following policy outlines how lost packages are handled and what is required for claims.

⏱️ When is a Package Considered Lost?

A package may be considered lost if:

  • It has not been delivered within 20 days (U.S.) from the shipment date
  • Tracking shows no movement or updates for an extended period
  • The carrier confirms the package cannot be located

📩 Reporting a Lost Package

Lost packages must be reported within 5 days of the expected delivery date.

Please include:

  • Order number
  • Confirmation that the shipping address is correct
  • Any relevant details regarding the issue

Failure to report within this timeframe may result in denial of the claim.

🔍 Investigation Process

Once reported, we will:

  1. Review tracking information
  2. Contact the shipping carrier
  3. File a shipping insurance claim (if applicable)

Please allow 3–10 business days for the investigation.

✍️ Signature Requirement (Orders Over $100)

  • Orders totaling $100 or more require a signature upon delivery
  • This ensures secure delivery and reduces the risk of loss or theft

If a signature is required, the package is considered successfully delivered once signed for at the address.

⚠️ Delivered but Not Received

We are not responsible for packages marked as “Delivered” by the carrier.

If your tracking shows delivered but you cannot locate your package, you must:

  • Check with neighbors or household members
  • Contact your local post office or carrier
  • File a claim directly with the carrier

⚠️ Incorrect Address

We are not responsible for lost packages caused by:

  • Incorrect or incomplete shipping addresses provided at checkout

Customers are responsible for verifying all shipping information before placing an order.

📦 Claim Requirements

To process any lost package claim, customers may be required to provide:

  • Confirmation of shipping address
  • Communication with the carrier
  • Additional information if requested

Failure to provide requested documentation may result in claim denial.

📦 Shipping Protection & Claims

Orders may include shipping insurance. All claims are subject to the insurance provider’s terms and conditions.

  • Claims must follow required timelines and documentation rules
  • Approval is determined by the insurance provider
  • Failure to meet requirements may result in denial

💰 Resolution

If a package is confirmed lost and the claim is approved, we will offer:

  • A replacement shipment, or
  • A refund

Resolutions are based on claim approval and product availability.

📞 Need Help?

If you need assistance, please contact us:

beautyzoneorder@gmail.com

We are here to help and will do our best to resolve your issue.