Returns & Exchanges
We do our very best to make you happy! If something isn't right with your order, please contact us for order assistance. Please review our Returns & Exchanges Policy and instructions below. Items that are returned that meet the criteria will be issued a store credit towards the purchase of your next item or an exchange. All policies described below apply only to online purchases made through our website.
Please note that colors can vary. Do not make your purchase decision based on the colors you see on screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched.
NOTES FOR DIYSome products are PROFESSIONAL USE ONLY. Professional grade products require certain training, knowledge and skill to be used properly. We cannot be held liable for improper use or bodily reactions. We do not manufacture the products sold. We recommend taking these products to your favorite salon to have them professional applied. This is a great option to ensure you have a sanitary and a cost saving visit.
HOW TO MAKE A RETURN
- Make sure your item fits our return criteria below.
- Email us at email@example.com with:
- Order #
- Reason for your return.
- Please specify if your item was a gift.
- We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
- Items that are returned will be issued a store credit in the form of a gift card towards a purchase of your next item.
- Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customer are responsible for any associated shipping charges.
HOW TO MAKE AN EXCHANGE
Exchanges will be treated the same as a return and will follow the same guidelines. Upon receiving your return items, we will issue you store credit for you to place an order on the item you wish to exchange for. Please note you are responsible for all additional shipping charges.
RETURNS & EXCHANGES CRITERIA
- Items must be returned within 10 days of receiving it.
- All items must be unused.
- All items must be in the original packaging and in good condition.
- All red-line Sale items are FINAL SALE and cannot be redeemed for store credit, refund, or exchange.
- All shipping costs are the responsibility of the customer and is non-refundable.
- Upon inspection, the item has to be in resalable condition.
Items with any of the following conditions cannot returned:
- All red-line sale items.
- Items with broken product seals.
- Items that have been damaged through customer use or abused.
- Items not purchased through BeautyZoneSupply.com
*Note: Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable. Refunds will be issued as store credit in the form of a gift card.
TERMS & CONDITIONS
- Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- If you receive a defective or wrong item, please write us at firstname.lastname@example.org
- We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
- Returns & Exchanges that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees, or denial.
- You will receive an email confirmation once your Return or Exchange has been processed. By purchasing from BeautyZoneSupply.com, you accept these terms and conditions.